Back-to-School Season Selling FAQ

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Here are some questions we often hear during the busy back-to-school season.

LISTING FAQs

1. What should I do if I can't find what I want to sell in your catalog?
If you cannot find an exact match, it means that we do not currently
have a page for the item in our catalog and you cannot list it at this time. You
can use the "Create a Product Detail Page" feature (available only to Pro
Merchant subscribers) to create new product pages so a new item can be listed
on the Amazon Marketplace.

2. How do I price my item? What are the fees involved?
Listing an item in the Amazon Marketplace is free. However, when it
sells we deduct a 6 to 15 percent commission, a variable closing fee, and a
$0.99 per-transaction fee from the purchase price. The $0.99 per-transaction fee
is waived for Pro Merchant subscribers. When you price your item, consider these
fees as well as shipping costs not covered by the standard shipping credits that
Amazon provides.
The standard fees for selling a book are: a commission of 15% of your
book price; a variable closing fee of $1.35; a fixed closing fee of $0.99, and a
standard shipping credit of $3.99.

3. How do I cancel a listing?
Click "Your Account" and then "Your Seller Account." Under "Manage Your
Inventory", click "Amazon.com Marketplace: open". To close an item, click the
box in the "Close Listing" column, and then click "Save Changes." Your listings
will appear in the closed section (Amazon.com Marketplace: closed) of your
Seller Account page within 24 hours.

MANAGING ORDERS FAQs

1. How will I know when I have a sale?
We will send you an e-mail message when your item is purchased. We will
also post the order details, including the buyer's shipping address, in your
Seller Account. Because email correspondence can be unreliable, we strongly
recommend that you check your Seller Account daily, even during busy seasons so
that you do not miss important information from us.

2. The buyer didn't receive an item that I shipped.
You have several options. The most customer-friendly solution is to
issue the buyer a full refund. If the order eventually arrives, Amazon.com can
recharge the customer with their explicit authorization. You may also choose to
ask the buyer to wait. However, once the order is beyond the estimated delivery
date, the buyer might file an A-to-z Guarantee Claim. Buyers may also leave
feedback for all completed transactions.

3. My buyer is unable to receive his order at the address he provided.
Please do not ship to another address if they ask you to. For account
security, we cannot permit buyers to change their shipping addresses after
payment has been submitted. Issue the buyer a refund even if you cannot reach
them by email. Also decide whether to provide a full or partial refund, less
your shipping costs. Include a memo with your refund, explaining the reason you
are making it.

4. How do I print a shipping label and packing list?
On your Seller Account page, go to the "Manage Your Orders" section.
Click "View your recent Marketplace orders." In the Order ID column, click the
order number. Click "Print shipping label and packing list."

RETURNS & REFUND FAQs

1. My buyer wants to return the item.
Sellers are required to accept returns even if the merchandise was
exactly as described and the buyer simply no longer wants it. Sellers are also
allowed to charge reasonable restocking fees. In all cases, we expect sellers
and buyers to work together to resolve issues that arise from their
transactions.

2. How do I create a refund?
On your Seller Account page, under the Manage Your Orders header, click
"View your recent Marketplace Orders." Click the Order ID that requires a
refund. On the Order Details page, you will find the link to create a full or
partial refund. After the refund is processed, we will e-mail this information
to the buyer, debit your account for the refund amount, and credit you the
related variable portion of your Payments fee.

PAYMENTS FAQs

1. How to enter checking account information to receive payments?
Go to your Seller Account page. Under "Get Paid," click "View your
Amazon Payments account and Billing History." Click "Edit your Bank Account
information." Please note that if you have just opened your Payments account,
you cannot request a disbursement until 14 days have passed. Also, if you
recently updated the information, you must wait 24 hours to request
disbursements.

2. When will I get my money?
All sellers must register for Amazon Payments. (See above.) When you
sell an item, we deposit the money into your account. The following can cause
delays:
- Not entering bank account information. Note that there is an initial 14-day
holding period after you first give us your checking account information.
- Automated Clearinghouse (ACH) deposit. It can take up to 5 days to transfer
funds from our bank to yours (depending on your bank's procedures).
- Changing bank account information. Disbursements are held for 24 hours
after any changes to your account information.
- Disbursement cycle. Funds are automatically deposited to your bank account
on a 14-day cycle; however, you can select to disburse funds manually.

CUSTOMER FEEDBACK FAQs

1. If I don't like the feedback buyers give me, will you change it?
Amazon.com is only able to remove feedback if it:
- includes obscene language
- includes personal information
Your buyer can remove feedback. We encourage you to contact your buyer,
and work with them to resolve any issues regarding the transaction.

For more information on these topics, please visit our recently updated Help
Pages.

Thank You for selling at Amazon.com!