http://bits.blogs.nytimes.com By: Saul Hansell 12/17/07
I wrote a post Friday with the thought that Amazon should buy eBay, and readers nearly revolted at the idea. The outpouring of rage at eBay was of the sort we don’t see here for anything other than cellphone companies. The company is clearly getting hit by both buyers and sellers. I’ll write a post shortly on the frustrations of merchants on eBay. Below is a sampling of the complaints from Bits readers.
Unhelpful customer service
As a former middle manager at eBay, I can attest to the company’s ghastly approach to customer support…. If it’s a matter of managing expectations, then eBay should rename their customer support something more appropriate like, “Endless obstacle course of red tape and runaround where you rarely if ever get to talk to a human.” — Ann Cummins
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