http://AuctionBytes.com By Ina Steiner August 17, 2007
AuctionBytes reported in June that eBay was cracking down on sellers who breached its non-performance policy. On Monday, eBay made the first public announcement to users about the new methodology in enforcing the policy, part of which entails treating neutral feedback ratings as negatives.
eBay Senior Vice President of Auctions Philipp Justus posted on the eBay Announcement on August 13th a message entitled, "Understanding eBay's Seller Non-Performance Policy Enforcement." In it, he explained that eBay has begun enforcing the Seller Non-Performance policy in stricter ways than in the past by considering a seller's buyer dissatisfaction rate:
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