Sellers at Etsy.com are Even More Unhappy Than Sellers on eBay

[Dixie_Collections]

eBay sellers take heart!  The Consumerist is reporting that sellers on Etsy.com are even more unhappy than you are.  Apparently Etsy, a major marketplace for crafts, is shutting down stores at the first hint of complaints from buyers and sending the complaining buyers FBI Cyber-Crime forms.  The purpose of these forms is to report the offending seller to the FBI for possible investigation.

Here’s a couple of the complaints quoted on the Consumerist:

A [buyer] DID complain about me - a week & a half after the purchase date for not receiving their parcel, & I’m in Australia & he’s in the US! Instead of referring the buyer to me, giving me the benefit of the doubt or explaining on my behalf that assuming non-delivery was premature, Etsy banned me & issued the buyer with an FBI cyber-crime form to complain about me!

This actually happened to me around Christmas time. I had a customer request a Custom Order & then Subsequently change her mind. I refunded her payment & never marked the item as shipped. About 2 months later I got an email from Etsy saying I did not ship an item and the Customer was furnished with the FBI Cyber Crime thing & my account would be suspended if I did not respond. I responded to the email explaining that she changed her mind & the Payment was refunded. About 2 days later I got the same email & responded again explaining what happened. I even contacted the buyer (nicely - & asked if she was unhappy in any way with the way the transaction had been concluded & to doublecheck that she had received her refund).She said she had received her refund promptly & was very satisfied since it was she who had backed out of the transaction. She said she had not reported the transaction to Etsy in any way. In fact, she had left me Pos. feedback previously.

You would think that Esty would be taking full-advantage of the unrest at eBay  and rolling out the red carpet for sellers.  Read about more unhappiness at http://etsynews.com/

Source: http://www.auctioninsight...etsy-sellers-unhappy.html

[chiquita]

That is a very hardcore reaction by Etsy's management. Not even allowing the seller to be given the opportunity to explain the incident in question. 

 

[Dixie_Collections]

I thought it was rather strange.

[2boysandtoys]

Based on the last scenario given, it also appears the system generated the action vs. a human even 'contacting the buyer'.  Now...as one who often lacks in administrative 'stuff' ---- I'd prolly be fired big time for not marking items as 'shipped'.  Every other site that I use that has this feature - that feature is optional - not used as a measurement of nothing/nodda.

Yes - I felt the same thing!  If there were a buyer complaint, by all means engage for resolution.  But to redirect without investigation is just silly -  !!!

[Purse Stuff ~ Paula]

I was thinking about listing some things on etsy.

Now I'm rethinking my decision. 

I hate poor customer service and strong arm tactics.

Paula
Purse Stuff